CSB in Calgary

We gave them such a long time to adhere to their promises. To no avail. Misled us for years and then proceeded to ignore us all together. Not a happy customer and in speaking to neighbours in the area, this is much more common than not with this builder. Will only mention a couple of the issues encountered but there were many, many more. We have had major garage slope/drainage issues since day one. Their initial fix was to drill a hole in the concrete in the corner of the garage... when that didn't work, we have been given the run-around for literally years. The excuses and reasons for the delay changing each and every time. Now they ignore us altogether. Laundry/attic ventilation issues since day one. They promised us there was no issue; meanwhile every winter there is massive ice build-up on the exterior laundry/attic wall. The solution: spray some more insulation into the attic. That didn't work either. We are left with major issues that should have been covered by warranty and the builder continuously avoided the proper fixes. We were told "Our Tradespeople are the best in the business and they have all been with us for years' they take pride in their work." Well no. They have a couple of long-term employees; the rest are the newest and cheapest they can find. They went through 3 different hvac companies in lest than a year. We love Cochrane and the Janssen salesperson at the time was amazing; we just wish this builder actually stood behind their product like they promised us they would.