John from Newmarket

I brought my spa pump in for a leak on the wet side of the pump. After a week and half of calls from me ( no return calls) I was called and told that my pump was ready. I picked the pump up and was assured that it was tested and worked. I installed the pump and it leaked worse then before. After noticing that the seal was filled with clear silicone I contacted the manufacturer who informed me that silicone was never to be used. I contacted Surfside and was given a list of reasons, all of which were untrue, as to why it still leaks. Rick, who did the work, never returned my calls until I was in the store. After watching a short youtube video and 15 mins of my time I fixed the leak, with parts I ordered from the manufacturer. After comparing the old parts and the new parts( that I purchased) I have many questions about their lack of service. I will never shop or use any services from Surfside again. Please be aware. John