Elke in Toronto

this company thinks it's okay to take $3000.00 for no work done & no materials ordered. The owner provided an initial quote. After she got my deposit, a site visit was provided and then she doubled the estimate. I was not comfortable with that, so I asked for my deposit back and she refused. Her husband said they would refund me since no work was done, however Jody refuses to reimburse me. In an email confirms that no work was done and that any materials were ordered however she says she deserves the money for our emails and phone calls. I offered them $500.00 for our conversations and emails, however she wants the whole $3000.00. There is no deposit clause in the estimate quote/contract. I discovered that there is no showroom or office.