Oleg from North York

Thanks to Alan Baroey and the team at Marsh's Stoves & Fireplaces we enjoy a great wood stove insert at our place and the great feeling of knowing that the job was done right! And that we made the right decision choosing Marsh's Stoves & Fireplaces to fulfill our project! Before Alan and Marsh's, we had become disheartened about the idea of having a wood insert installed in our fireplace. We had spent considerable time exploring the idea of a wood insert installed in our fireplace doing the online research, making phone calls and on-site visits, shopping around and receiving the pricing info. After visiting a few shops, having talked with their representatives in person, I did not feel that I could trust them with installing anything in our home. Fortunately we decided to visit Marsh's Stoves and Fireplaces. After seeing their showroom, talking with their staff and especially after meeting Alan, I regained confidence about fulfilling our project. They have the biggest showroom and the largest selection of wood and gas stoves and stove inserts that I have seen in Toronto. The staff in the showroom helped to narrow down the options available to us in our case. We received excellent advice, were presented sensible options, were explained cons and pros. The entire experience of dealing with Marsh's made me feel confident and worry-free about the entire process from choosing a right wood insert for our fireplace to having it properly and timely installed. Alan Baroey, the owner, is very professional, knowledgeable, helpful, most importantly willing to help, knows his trade, listens to the customers, knows what he talks about, and I think he is enthusiastic about what he does. He is a real pleasure to deal with. We made arrangements for Alan to do the on-site inspection and provide us with a detailed quote. We also used this opportunity to discuss, ask more questions and listen to his advice and suggestions on site. Alan also made some notes for the installers and accurately estimated the time it would take to do the installation in our case. After meeting with Alan on site I knew the job would be done right. I already had a good understanding of the prices on the market. After receiving the detailed quote later that day, I knew we had been offered good prices. I clarified the warranty on labor and parts, we agreed on the deposit, struck the deal, and scheduled the installation for the next available date as we did not want to delay it. The installers are WETT certified. They arrived on time, acted professionally, respectfully listened and answered to my requests and questions. The installation took the estimated duration which I was pleasantly surprised with since our installation case was not exactly simple. The job was done cleanly. After the insert was installed, the installers walked me through the installation details and the important information on using the wood stove, especially during the first few times. And since the winter this year took its time to leave, we had plenty of opportunities to enjoy our new wood insert and the added warmth to our house, and were very thankful to Marsh's Stoves & Fireplaces for our new wood insert! Although it has been a couple of months since we had it installed, I am taking this time to thank Alan and his team at Marsh's Stoves & Fireplaces. I am pleased with the job done and with how effortless and worry-free the entire process was made for the customers. This is truly great service. If you are looking for wood or gas stove/insert, Marsh's Stoves & Fireplaces is the only place to turn to: the biggest showroom with the largest selection of different kinds of stoves, knowledgeable staff, excellent sensible advice, WETT certified installers. And the owner is a pleasure to deal with.