C from Toronto

Wow, my reno is done and I have time to sit and breathe again. What a whirlwind. This was my first big project and I was super worried about getting everything right. I didn't have room for error.... I researched the people working on the job and boy did it pay off! I called The Boiler Guys to stop by and give me a quote, I initially spoke with Tina and she said Alex was in the area already and could stop by in 45 mins. Awesome!!! I met Alex and really liked how open and honest he was about everything. He sat at my table and listened to what I wanted done, listened to my fears and then gave me a plan! We coordinated a time that fit perfectly with all of the other things happening for the reno and he and his team came to start the process. I chose a combi-boiler, Tina helped with tips on how to cancel the existing water tank and it was done without a glitch. She also listened patiently as I had moments of fear during the process of this reno. They were great! As they were installing the boiler, I kept adding jobs to their list of tasks...I decided it would make sense to bring my gas line inside. Alex was able to do that and it was done working along side my contractor so that everything going forward would flow perfectly. Then I decided that I wanted two new radiators installed...no problem their either....Alex knew exactly which ones to install, ran the new lines and again, gave me a timeline that worked with everything else that was going on... Did i have a few hiccups, of course, its a reno...given the lay out of my home, once they had vented the boiler, i realized that I didn't like the location...not a problem...Alex gave me a few alternatives, and we changed it. It's so easy to work with them, and I appreciated it, given my schedule, my nerves about the whole project and my timeline. With everything I had done, it ended up being a bigger project than expected, and they were there to help me work out any glitches that came with the new install. I purchased a thermostat that didn't work well. It broke, on a weekend....I called Alex, he was away...one of his team members, came, assessed the issue, and fixed it that very same day. Just last week, I had my first boiler cleaning...I'm used to the new system, the phone calls from me are much less, and I am so thankful that they took the time to really educate me on everything I needed to know. It can be a scary thing to do major projects when your level of experience is so low, but Alex, Tina and the rest of The Boiler Guys team, were awesome and made it so easy. I know that I will be able to call on them if ever I need anything and that they will do whatever they can to help me as soon as they can. I'm so glad I chose them to do the work. I know that they will be there in future if I need them. That is a great way to run a business, and a great way to treat their customers. thanks to the Boiler Guys!!!

Wow! I experienced my first drain blockage...Not a pleasant site on all accounts. DrainWorks was the first company that called me back after I sent quite a few panicked emails on Saturday night. William called me back first thing Sunday, he sent someone out that morning!!! Matt A came to check things out, he took his time to explain what was happening, he explained it 2-3 times so that I could understand the process. He snaked my drain at no cost, gave me a very good quote and essentially kept his word on all accounts. They came today to do the work. I met Armando, again, very impressed with the staff. Took the time required to make sure things were done right. The men doing the dig were careful, considerate of my property...besides the 2 new clean-outs, you can't tell where they worked. Matt came back that night to do a thorough inspection, again taking time to make sure I knew what was going on. My experience was great. Thanks Everyone at DrainWorks....I hope that I don't need to call you again, but you can be sure that you will be the first call I make if I run into trouble in the future. Thanks again!!