I would say buyer beware. Ensure you get a private home inspection prior to moving in. our home is only 7 years old and when we first moved in we found out they forgot to insulate our attic. Secondly we had to replace our hot water tank only 4 years in and we were told by the plumber that Excel did not use the right size piping. Now third we have mold in the basement that was found on the foundation walls. We have been told by two contractors now that this is a common problem with Excel homes. They do a poor job with insulating and installing the vapor barrier. We trusted this company and we have been nothing but let down and it is so unfortunate. Please when buying an excel home or any home be diligent it is your investment and builders just care about their pay check and bottom line. We have reached out to excel and they did take photos and yet we have heard nothing back and I'm sure it's because we are "out of warranty" and why should they fix their mistakes right?!
- Approximate cost of services:
- $419,000.00
- Company Response
Hello,
Excel Homes values our customers, and we always do what we can for them, regardless of how long they've been in their home. We're sorry to hear about your dissatisfaction with the result. From our records, our team has been in contact and did email you the Inspection Report with recommendations. Should you have any other concerns or questions, please reach out to us at warrantycalgary@excelhomes.ca.