Prem Bhagwandass from Edmonton

We had our furnace/ducts/dryer vent cleaned on Saturday morning (June 1st, 2103). The technicians arrived within the window of 8 & 9 am and were courteous and appeared efficient. They did forget to clean the dryer vent and did a quick (not sure how thorough!) clean when we reminded them. The cost was more than $600, which was substantially more than we anticipated, and we would have appreciated the technician confirming the final price before starting the work. But we are always willing to pay for a job well done and paid in full. However, we returned home Saturday evening and found the furnace fan running constantly. There is no emergency contact information on the Alberta Furnace documentation or website, so we tried turning off the thermostat, but the fan continued running. Early this morning my husband called AB Furnace to report the problem and request a follow-up service call. The woman that took his call was very rude and extremely unprofessional. She said she was “in the business a long time” and the fan isn’t a problem. She refused to even consider our request to expedite a service call or accommodate our schedule. She became so rude that my husband was forced to end the call. The fact is that the fan has never been an issue prior to the visit from Alberta Furnace, and with the cooler weather over the weekend having the fan running was far less than ideal. We have now turned off the furnace main switch to stop the fan from running. We are very disappointed by the absolute lack of customer service displayed by the person that answered our call this morning. At the very least this issue should be a priority as it resulted from work done by Alberta Furnace. I will have to call Alberta Furnace once again this morning to arrange for a service call, and hope that they will live up to their website which promises: “From your first telephone call or e-mail to our post-service follow up, Alberta Furnace Cleaning people will work hard to make sure that your furnace cleaning experience is easy, convenient and tailored to fit your busy schedule.”