Laurence Holt from Vaughan

Recently began the task of researching the augmentation of an evolving home security system. Having found the product line, type, and ongoing needs, I selected Pre-Lock Services, for several initial reasons. The product lines, and breadth of services offered met and exceeded initial requirements for our home. Without being overly verbose and hyperbolic, I called the firm, as directed by their website. Then the surprises began. An unmarked Black late model van, bereft of signage presented at my location within 45 minutes of the initial call. I had requested specifically Medeco product, based upon previous experience with Assa Abloy security devices. I was told by the firm, and the install tech that said hardware was a custom order because of sizing issues of a single cylinder lock, and that they in fact had superior product: notwithstanding my request for particular hardware. Mystery hardware was then installed, with a follow up for the next day to complete additional work. After the tech left I tried unsuccessfully to source the installed product. Without disparaging another manufacturer, what was installed wouldn't keep out fruit flies, or a breeze. Not what I wanted, or requested. Revisiting the Pre-lock web site, this particular hardware was not on the list of resources they represented, and fully supported. I called the firm, the next morning to attempt to understand heretofore what I did not. I was very fortunate to speak to Eva, who with patience, compassion, and concern about what had happened escalated my concerns to the ownership group; who called back within 15 minutes. I was not anticipating the President, a VP, and senior security tech to arrive, at my home, 45 minutes later, with the product, expertise, and recommendations for my peace of mind, and my family's. In closing, is is very obvious that everyone involved from Eva, to Paul Siedman, and his senior team, that they are very vested in the process, and their decades old legacy of providing products, service, and security solutions above and beyond my expectations, and price paid for same. I remained overwhelmed by the response, and will highly recommend this firm, for their approach, discipline, and peace of mind I enjoy because of this decision. If you want to be reassured that there is still a modicum of humanity, and compassion, in a very competitive business, call this firm. I will every time a situation presents, and for those I care about. I remain, Laurence Holt