Do not use this company. Horrible customer service and even worse job. Job was not completed as was our contract, they cracked our siding, and after over twenty phone calls to the company, they admitted they messed it up but admit it may get worse if they fix it. #nightmare
- Approximate cost of services:
- $3,200.00
- Company Response
Julia, thank you for reaching out to us through HomeStars.
We understand you've had numerous conversations with our team in regards to your J trim and your homes siding, we did offer to return to fix this at a later date in which you have not yet accepted. Our team does not recall stating that it would in anyway jeopardize your projects integrity, but we'd like to apologize if anyone ever stated anything along those lines, as we can most definitely rectify your concerns. Your satisfaction as well as every other customers is extremely important to us, and we always wish to correct any concerns our customers may present.
We would not perform work we believe would cause complications for you or any other customers as that is not our standards of service.
Your project coordinator would be more than happy to speak with you, and you may reach her by telephone at 905-791-2850 ext 203, or by email at amiceli@brockwindows.com.
Thank you for making our team aware of your concerns, Julia. This information has been given to our General Manager, Luc, for review.
All the best,
Brock Doors & Windows Ltd.
