DO NOT BUY FROM THIS STORE!- its a long review but I am mad! This was the worst experience I have ever had from start to finish. We ordered a sectional couch, and were provided with the tracker for the day of delivery. They showed up 2 hours before their scheduled time, we were not ready. They drop off a couch and as we unpack we realize they one piece is broken, like it was dropped. We called immediately. Their solution was to order a new upholstery piece- which we had to wait 3-4 weeks to have delivered to out home. When it arrived, we called and arranged for them to pick up the piece that was broken and the piece to fix it. They were to have it for a week. Ashley furniture came to pick up the piece and scratched the paint off our less than year old door ( which cost more than the couch). I immediately asked what they are going to do about the door they ruined- he took pictures and sent them in and said "don't worry, it'll be covered" Nope, not at all!! After almost 2 months, they came back and said the claim was denied as the driver said he does recollect this happening.. why would he take picture? There is no changing their mind. James (manager) said it was the drivers word over ours, and they of course didn't side with us, their solution was for me to go through our insurance and that there was nothing they would do and there was no one else I could speak to to change their mind, so here I am, educating you about the shadiness that is Ashleys Furniture ... do your research, buy from a reputable company. They do not support you, or make the issues they caused right.
- Approximate cost of services:
- $2,500.00