Moving from Ontario to Nova Scotia
This was absolutely the worst service. I had no control as to when my furniture would be delivered as they mass ship items a couple of times a month. I had to wait weeks. I also ended up getting charged at least 500 dollars more than the original estimate for packaging, a stair fee and then I was charged for an extra month of storage. I was angered by the extra storage fee as I had requested my items be delivered earlier but they didn't have a shipment planned to my new city for several weeks. *Also, they never gave me a 24 or 48 hour warning for delivery arrival. I had to call them. The main company manager in Vancouver was not a nice gentleman and it was difficult to have a conversation with him. It took way too much trouble and time over the phone and there were way to many hidden fees that they don't tell you about during initial booking. I'm not a complainer unless I strongly believe that the customer service was unjust or just plain poor.
- Approximate cost of services:
- $3,000.00
- Company Response
Steph, we do know you were angry, however, the situation was created when you failed to provide a delivery address at the time of booking. Until we receive updates, these moves are held in storage as part of the service offered. Then, when we are updated with an address, it goes into the next delivery cycle. Unfortunately, if a truck has just departed, you do have to wait for the next one to load/depart as NS is an outside area. We do apologize for that and have applied a $100 + tax discount (as you know). :) We wish you well.