We had laminate installed on May 27th, and are still fighting with this company to date. Mike's flooring didn't do a proper pre-install check of our premises, even when invited to do so by us (the customers). We had holes in our carpet, and when they came to do the estimate, we invited them to take a look at the carpet -- and they declined. They arrived on May 27th to do the install. I stayed out of the installers way in another room while they worked. At no point did anyone ever come to me and discuss any problems with me. By the time they came and got me, the floor was already down. What really happened though? They ripped and cut up all our carpet without a single check or a single thought, and only THEN realized the sub-floor was terribly uneven. Instead of informing us the sub-floor was uneven and asking us what we wanted to do, they secretly called Mike from Mike's Floors and told him (not us), and he advised them to install the floors anyway.. so they installed the laminate on the sub-floor anyway without our informed consent. We now have floors that are bouncing and buckling and will most likely eventually break at the joints (the installers themselves even said it would happen). Mike's Flooring keeps skirting responsibility for this problem despite repeated attempts to work out a resolution with them. Mike's Flooring keeps saying we signed a contract stating they are not responsible for leveling but WE ARE NOT HOLDING THIS COMPANY RESPONSIBLE FOR LEVELING. Instead, we are holding them responsible for weak tactics and faulty business practices. Had they properly inspected the floors, we would never have installed laminate to begin with, we would have left carpet in our unit or had Mike's Floor install Carpet, not laminate. Once they found out we were upset, they tried to pacify us by saying they would take up the floor and we could "pay $5,000 to level the floor". So essentially, they did the job and then held us hostage after-the-fact if we wanted the job done "right". In addition, we found out there there are additional ways to deal with uneven subfloor if that is your only choice when installing laminate, including shimming the floor so the laminate at least doesn't bounce and finally break. This is something we learned after by consulting with additional professionals. Everyone we've spoken to has stated that Mike's Flooring has moved forward in bad faith, bad business practice, and bad contracting. We are unsatisfied customers who feel neglected. We are looking for a written guarantee that they stand behind the installation they did without our informed consent, to which they have been consistently resisting. We are in the process of a Better Business Bureau complaint against this company.
- Approximate cost of services:
- $2,800.00