Moving from Winnipeg to Toronto
I hired this company to move one bedroom and one living room and 5 boxes from Winnipeg to Toronto, and here the series for mischievous/fiascos they commited: 1.For the weight, they almost doubled the actual weight, they claimed that my small 2 rooms are 2500 lbs!! 2. For the additinal unapproved cost: $250 unapproved packing material and $80 undeclared fees because I paid by credit card 3. Scratches on my furniture, lost screws 4. They insist that I have to pay first before inspect my items 5. Claim department just evasive and argue with no logic, they even said that the agreement is with my daughter, not with me, although my daughter is a minor! 6. Movers refused to assemble the bedroom, although the agreement is to diassemble and assemble 6. Bottom line, I'll sue this company, but I have also to leave a feedback at every possible site to warn about this fraudulent company!
- Approximate cost of services:
- $1,800.00
- Company Response
This person provided a (minor) daughter's information when booking a move, then tried, relentlessly, to collect money for a non existent claim under a different name. He reported that he was missing a chair, however, that was quickly determined to be untrue as he "found" the chair. He was actually filing a claim before even unpacking his goods, which is highly inappropriate and hints at an agenda.
His weight is very much line with a 2 bedroom home (2500 lbs)- nothing abnormal there and the "undeclared" fees were nothing of the sort - our payment options are clearly written in highlighted bold red font as "we accept money orders, certified cheques, cash" only. If customers insist on using credit cards, we will facilitate this mode of payment, however, there is a 3% processing fee as a result and this is no secret. The contract also clearly states: "driver must collect payment at delivery" and this is in place to protect drivers against "deliver and dash" situations that puts them at risk. The customer was provided with all this information and actually signed in acceptance of it prior to the shipping of his goods.
There was absolutely nothing fraudulently done here, except perhaps in the misrepresentation by the customer in providing a name that was not his own and allowing his under age daughter to be involved if he had not wanted her to be - that was his doing. We simply booked this move based on the information provided to us, with no reason to challenge that.
This was an attempt, from the onset, to file a false claim and we are addressing it in court. Please do not be swayed by this - we will also consider slander/libel as part of our case.