I am commenting on the customer service and work ethics of this company. Very impressive. They have gone beyond their company requirements to assists us with our concerns. In rectifying the door handle and making a second installation appointment to make sure we were completely satisfied of which we are. I would not hesitate to call this company again for future door installations. Helen & Rory
- Approximate cost of services:
- $727.00
- Company Response
Hi Rory,
Following your posting of this review, we’re pleased to have collaborated with you to bring a resolution to all of your concerns. We’re thrilled that - based on your in-person dialogue with Dave, our Field Manager, you are now delighted with your Phantom Screens and with our installation and service!
Further, as per your conversation with Japneet, our Customer Service Manager, we understand that it’s your intent to edit this review to reflect these changes. We trust that this will happen soon, so that the many future readers of this site will hear about your satisfaction, and will understand that even when mistakes happen, we can always be counted on to make things right!
Kindest regards,
Phantom Screens Ontario Customer Service