AK

Back in 2020, after I moved into my current home, I hired Convertible to replace an outdated furnace. Their team did an outstanding job, not only with the initial installation but also in addressing any follow-up issues that arose, all without any additional costs. Throughout the process, they maintained a friendly and communicative approach, ensuring that I felt well-informed and valued as a customer. Fast forward to June 2024, and after thoroughly researching several vendors, I decided to once again entrust Convertible with my home's needs this time, for the replacement of my air conditioning unit. The primary reason for my decision was the exceptional service provided by Marnie, who took the time to have a 20-minute phone conversation with me. During our chat, she not only listened attentively to understand my family's specific requirements but also educated me on the various options available. This personalized approach stood in stark contrast to the impersonal price sheets often emailed by other companies. What should be a basic courtesy in the service industry often comes across as an extra effort, but in this case, Marnie's dedication to understanding my needs was the deciding factor in my selection process. When the installation day arrived, the Convertible team showed up early, efficiently installed the new unit, and ensured that they left the premises in pristine condition, without any mess left behind. Their professionalism and attention to detail were truly commendable. I will undoubtedly continue to rely on Convertible for all my HVAC needs and wholeheartedly recommend their services to anyone seeking a company that values customer satisfaction, quality workmanship, and personalized attention.