Installed a tankless water heater in 2018. Replaced heat exchanger in 2022. Heat exchanger leaked again in May, 2024. The manufacturer requires water analysis before replacing the heat exchanger. Thank goodness for the Convertible on my side to fight for a new water heat replacement. A better model was installed in June 2024. Very happy and appreciate what the Convertible do for the customer.
- Approximate cost of services:
- $3,000.00
- Company Response
Bernard, I am truly thankful for this review in particular.
We are sometimes negatively reviewed in the marketplace solely based on complications of equipment that have nothing to do with us or our installation. Breakdowns occurring simply because of manufacturers parts failures years later.
We always fight with the manufacturers, and waive our labour costs, to ensure that if there is a defect, the customer does not suffer. We went to bat for you at every level of the manufacturer that we could and finally success, we got you the new unit, a new model, and free installation.
Courtesy of Convertible.This is the type of service we offer.
Since 1967
Thank you again for taking the time to do this review, it is so important to us, and we thank you very much.
Marnie Amodeo, general manager.