piperdave1

Originally had problem with furnace short cycling. Mitch was dispatched and found the problem within minutes. He had to return to the shop to get a part, was back within 30 mins. Very quick. He installed the new part, then noticed that the condensation trap was plugged, so he cleared that as well. Tested furnace and found it to be operating correctly. About a week later we had a home inspector visit on behalf of a buyer for our home. He found some water leakage from our furnace (the condensate trap was dripping, leaving a large puddle on the floor) that had also damaged a piece of drywall in the adjacent bedroom. I called Furnace Guys immediately and Cody was here within a couple of hours. After he asked some questions about the previous service call he then investigated and within minutes had diagnosed the problem. Turns out the drain tube which empties into the drain for the weeping tile was plugged right up, so no water could pass. Once he cleared the tube he carefully checked both the trap and the drain. All were now functioning properly. Both these young men (Mitch and Cody) were polite, respectful, and professional. They most certainly knew what they were doing and did it well. The young lady at the office was also polite and handled my call very quickly and professionally. Kudos to all your staff and technicians. I will certainly use Furnace Guys again should I ever return to Canada (we are moving to Florida - good-bye to winter!) although Canada will always be home. Thank you, Furnace Guys. Well done! Dave Fitzsimmons Saskatoon, SK durnace guys