AB

On June 17, 2024. I Needed service for my Keeprite ac. Had error F3. Serviceman came. Said he had no knowledge with the brand. He spent 20 minutes! Googling our model and error code. Nothing. You would think he'd call the office and see if someone else has the knowledge. My husband told him straight out. A squirrel(s) chewed off the black insulation foam covering the pipes. And it probably chewed a wire. Since both of the units displayed an F3 code. After my husband repeated the same thing... for the 3rd time! The guy finally went out, took the panel off the unit. And voilà! The temperature sensor was chewed. He turned to my husband and said with a laugh."Thanks for pushing me to look." What?! He shouldn't have to be told what to do. He's the"professional." Then took off the plastic holding the split wires together. And just left them exposed. After all that. He then asks my husband if he had a voltage tester? Shouldn't he have one with his tools. I felt like we were in the Twilight zone. At this point. I just wanted this man to leave. He said WE needed to order the part. Wouldn't that be his job. I'm on speakerphone from work. I asked him couldn't he order the part? Said he probably could, but it would take forever. Really!? I told my husband "he needs to leave. Tell him to just go!" And "Let him know I'll be calling the office to deal with the bill and the matter. However, my husband was told he needed to pay and deal with the office. So, he paid. $111.87. I called their office the ame day. Monday. I left a voicemail for Tina. Unfortunately, I missed her return call. I called back and left another message apologizing for missing her call. Next day. Tuesday. Left her another message. Nothing. Wednesday. Left 2 another message. Still Nothing. I called again in the afternoon. I spoke with Amanda. I told her that I'd been calling ALL week, and left numerous messages for Tina. And she's never called me back. She asked what it was regarding. I told her everything above. And that I was not happy with the service I received. She was very understanding of my frustration, and said I was justified in my feelings. Said she would actually pass the information to the supervisor in charge. And have them call me latr that adternoon. Almost 3 weeks later! And a complaint submitted to the BBB. I'm still waiting for someone to call. And acknowledge my issue. This is unacceptable on all sorts of levels. How do you not return calls from one of your customers who's having an issue. And speak and try to resolve the matter. This company doesn't value their customers. I called another company, mentioned the service we didnt receive from Harding. They came the following day. Ordered the part. And our ac was running before the end of the following week. They didn't even take payment after the job was done. They did call to make sure everything was to our satisfaction. And they'd be emailing me the invoice. I'm still waiting. What wonderful people and impeccable customer service.