Unsatisfied Customer

Our fridge stopped working and we called Appliance Repair Expert. The technician was scheduled for the following day between 4pm-8pm. He ended FINALLY showed up at 11:30pm after my fiancé having to consistently contact him via call and text. He ended up having to come back several times - always late and completely unhelpful. After his lack of accountability and knowledge we just decided to buy a new fridge. a total and utter waste of our time and money. We sent three emails to the manager, who still has never responded disputing the payment we had to pay upfront. We were refunded $250 but never got the initial consultation fee refunded, even after the appalling service we received. I would NEVER call this company again and would absolutely not recommend them to anyone.