John W from Riverdale

We called DrainWorks, and Jeremy Harris arrived within the hour. He examined our backed up basement drain, then explained his preliminary assessment, and what he would do to further assess the problem and try to fix it. He explained it could be a one- or two-phase process, and the cost of each possibility. - Jeremy used his scope to examine our pipes both inside and downstream from our house. He invited us out and showed us what he was seeing in his scope (roots penetrating clay pipe). Because this potentially affected our neighbour, we invited our neighbour out to meet Jeremy, who then took us again through the "tour" of the outside pipes, and helped us be clear about what we were seeing. - Then, and later while we were taking care of payment, Jeremy gave us helpful advice on dealing with the City (it's their clay pipe) about what to do with the wet carpet in the basement and insurance issues. - Jeremy was pleasant and helpful the work was not complex, but we were confident with what he'd done and he was generous with his advice and time. We would gladly use his services again.