A grateful client

I called Bay Bloor because I needed guidance regarding a replacement remote for two Sony TVs we had bought from Bay Bloor in 2017, plus information about repairing our two CD players that would not eject CDs. Fortunately, a man named Simon picked up the phone and carefully provided the information I required about how to satisfy both of my requirements. His manner was very considerate of any understanding I lacked, his manner was friendly, and he was more than knowledgeable as he offered me options to solve my problems. I also enjoyed his easy but professional manner. I felt good after my call.