Sylvia

In June this year (2024) we contacted Milani Plumbing to service our 90 year old mothers whole house air conditioning unitalthough the unit WAS WORKING we thought we would be PROACTIVE to prevent a breakdown later in the summer. On the first service call we were told that a part on the exterior portion of the unit needed to be replacedthe service tech ADVISED us to buy a used part thru e-bay because it would be quicker than getting the part thru them. When we received the replacement part we phoned Milani to come back and do the installation. On the second service call the tech replaced the part and turned the unit on which immediately caused the thermostat in the house to spark and diethe tech then replaced the thermostat but couldnt get the unit to work at all anymoreI had to step out for approximately half an hour and when I returnedthe tech was gone but nothing was put away or closed the ladder he used was still upright in the garagenothing gave us any indication that he wasnt come back to complete the job. After a number of days we figured out that he was not coming back to fix anything and now there was no air conditioning in my mothers house!! We were so disgusted with the service and work ethics of the Milani service technician we decided to call a local plumbing company to have them look at the air conditioning unit.they pointed out that the wiring to the replacement part had been done completely wrong (even though a wiring diagram was attached to the unit door)they also found that wires had been cut on the secondary portion of the unit making the it completely inoperable and we now have to replace the entire system. Due to the high demand in air conditioning systems we just recently received confirmation that the system cannot be repaired and therefore needs to be replaced at a cost of over $6,500. I called Milani to discuss what they were prepared to do to rectify the problem their technician caused but their customer service representative, Sonya refused to acknowledge any wrongdoing on their technicians part even though I kept saying that the air conditioner was working before he came and it wasnt working after he left. lol