Diana in Mississauga

I was working out of town, my neighbour called me to advise a section of our fence had blown over. The posts had rotted after several years. Lakeshore issued a quote by email, arrived on schedule, emailed me pictures of the completed work that day. 1 year later, that fence is rock solid. They did what they said - on time and with excellent results.

From 3 detailed quotes, I chose Artistic Floor Design to install new hardwood floors in my home (family room, living room, dining room and 12 step L-shaped staircase.) Although I own a fairly small home (1300 sq feet) this was a major renovation as it required: removal and disposal of all wall-to-wall carpet on floors and stairs, installation of 5/8" sub-floor, removal and disposal of existing 3 inch baseboard and re-installation of new 5" baseboard, removal and refinish of existing railing and pickets on staircase, installation of oak treads on stairs and oak veneers on risers (hand painted to custom colour), custom stain of stair treads, custom stain of existing oak rail, re-install hand-painted pickets, custom varnish on stairs (and install hardwood (Brazilian Mahogany). Ted and Matthew were prompt, reliable, detailed, thorough, and most importantly, they did an excellent job. Matthew is a perfectionist (like me!) and after meeting with them I immediately realized the workmanship would be top rate. I chose to re-paint the 44 pickets and the staircase stringer on the stairs myself(to save some money) - it was a LOT of work and I wouldn't do it again (I would rather pay someone!) I also provided the following materials: hardwood for floors, the paint, the baseboards, the varnish and stain for stairs and railing, and the 5/8" plywood sub-floor. I purchased these items from Home depot, Benjamin Moore (paint) and stair retailer (varnish and stain) for much less than paying someone else to do it for me. Artistic Floor Design provided the oak risers and treads, and all labour. Ted arrived every morning promptly, worked hard all day every day and discussed each new item with me in advance. For example, we discussed the stain on the stairs and he provided me a sample first, before I committed. He explained what varnish to buy, and gave me a sample before I committed. He custom fitted the hardwood floor nosing to ensure the new (raised) hardwood floor would meet my kitchen floor since the installation of the subfloor meant my hallway was higher than my kitchen. I was very pleased with Artistic Floor Design and would recommend them to anyone. The entire process took about 3 weeks, it was a bit longer than I had hoped but the workmanship and price was worth it. Artistic Floor Design was very competitive, and close to $1000 less than the other two quotes. They delivered!

I called to have clay that I dug from my garden (this past summer)which I had left on my driveway in a mound. Derek arrived promptly to estimate the job. He advised $150 to pick up the clay and haul to the dump. I approved. Derek and his crew arrived on time as promised. I was busy inside my home and did not watch or supervise him. Derek rang the bell to advise the job was completed. I went outside to pay him only to see approximately 3/4 of wheelbarrow full of dirt still remaining on the driveway (edging into the grass) and the workmen spreading other clumps of clay back on my garden. One workman sat on my lawn picking the clay out of his boots - (he left that blob of clay where he sat) I asked Derek to complete the job and remove the dirt and also - why was he spreading clay back on the garden. He ignored the latter question but stated that the grass had grown over the dirt (?)and it could not be removed. I said that was ridiculous and said it would take me two minutes to rake the dirt from the edge of the grass. I opened the garage door to grab my rake and as I did so, it was clear his crew was packing up and leaving. He said pick up the dirt myself and spread this remaining dirt on the garden - I told him that was the point of having him come (I didn't want the clay fill) and that I expected him to complete the job as promised. He became very argumentative, yelling at me. I told him not to take this tone with me, I was not deaf, and that he had no right to speak to me that way and finally, that I expected the job to be completed as promised and asking him to remove all the clay was not unreasonable. His tone and demeanour did not change - in fact it got worse. I told him to get off my property. I would not recommend this company to anyone.