Reviews

2/10

The salesman bad mouthed all other companies and was very condescending to us in our own home. Also, he would not offer in-depth estimate details to justify the price. It was apparent that either he realized that the estimate was too high and he could not justify it or that he lacked the knowledge of his own product.

Approximate cost of services:
$13,000.00
What could this company do to improve their services?
Direct Energy's name is recognized but the salesperson made us not want to work with them. Better training for salespeople would help.
Any advice to offer fellow homeowners facing a similar project?
Know what you're getting for the money you're spending
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Company Response

Hi J,
I'm with the public relations team at Direct Energy. I can certainly work on getting the sales person who visited your home further coaching. Can you please provide me with your home address, this will assist us in tracking which sales person was in the area.
Thanks!

Crystal Jongeward
Direct Energy
P: 416.590.3248
E: crystal.jongeward@directenergy.com

5/10

We had our roof replaced and we had to call them far too many times and chase them around to get any information after we had already paid the deposit. Shingles were on back order which was never told to us so it took forever to get it done and it was snowing by the time they were ready. We didn't feel that we should have to make 10 phone calls and make a complaing just to have our calls returned. This makes us worry that if there is ever a problem, will they be around then?

Approximate cost of services:
$9,000.00
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