Amber

After paying for service for 11 months was told my computer was unfixable. Had my computer fixed elsewhere for $500. Think twice before you purchase protection plan. I am submitting complaint to BBB and will not pay remaining $20 on contract out of principle and the fact I had to pay $500 for someone else to fix computer. Techs are not knowledgeable and told me it was long shot anyone can fix my computer. Surprise he was wrong. Good luck trying to collect my payment on cancelled credit card. I have always purchased electronics from Best Buy and got service plan. i will not so much as buy a charger from them now