Tropicana pools worst nightmare of my life. Paid for the pool in full right of the hop. Purchased the pool for my husband a three time stroke survivor for his mobility. Ordered handi cap stairs. Pool collapsed as soon as that water was put in at my expense. Huge dent in the side of the pool. One of the caps left in the pool. Yard is a mess. Winter is still not on. Apparently the stairs, sand bags and now pool cover are on back order. We just moved here recently everyone encouraged us to shop locally. Which we did. Tropicana pools took advantage of two seniors. All that we asked in the beginning was To be whole again.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for your feedback. We're sorry to hear that your experience has been frustrating. Our team understands the importance of this pool for your family and has been committed to resolving each issue as quickly as possible. The initial warranty issue was fully repaired at no cost to you, and we continue to work diligently to obtain the specialized parts on backorder, as they’re crucial for making your pool complete. We are committed to seeing your project through and ensuring that the final result meets your expectations. Thank you for your patience as we work toward this resolution.
Tropicana Pools & Spas Inc.