Stone on the Go in Hamilton - buyer beware! Recently had a counter purchased and installed from Stone on the Go. The pricing was very reasonable and the owner came highly recommended by our contractor. The counter we received was not at all the counter top that was promised. It came damaged with an obvious chip missing from the corner. It was installed crooked, and we were informed by the installer that it had not been cut properly at the factory. They cut into two of our walls to try to accommodate this and failed. They damaged our newly installed cabinets and also damaged one of the handles to our cabinets. They left a mess with wet glue, cardboard, styrofoam, and wood debris in our drawers and cabinets. Last but not least, they left a large gap between the counter at the end and the wall. We notified the owner, Heather, who was seemingly unsympathetic to our situation. She tried to offer us $100 off the final price, which we found a bit insulting. She then advised the installers would be back the following Monday to fix their mistakes. The installers fixed their mistakes by bumping their hip against our cabinets to try to shimmy the counter top back against the wall. They were unable to fix the crooked install of the counter tops, unfortunately. They are entirely uneven and off on each side between 1/4 to 1/2 or more. We advised Heather her we were still unhappy with the fix they offered and she remained unsympathetic and advised that the issues with the install were to be expected as industry standard. She refused to take accountability for the poor installation and did not even apologize to us. She did offer to pay for the damage to the handle on one of our cupboards, so she did that much. She also increased her refund to $200, and we settled on $300. The counter itself is beautiful, but were really disappointed with our customer service experience with the owner. Unfortunately, the mistakes are something we just have to live with at this point. I do not recommend this place for any counter tops, and strongly suggest going with Stone X! Cheaper does not always mean better lesson learned.
- Approximate cost of services:
- $7,500.00