In April of this year I hired Northern Rock Landscape and Design to do some basic landscaping for me. This included bringing in a number of rocks, topsoil some planting removing a number of paving stones and cutting others to have a curved look. The owner and one helper showed up on time spent 3 days and then declared they were finished and asked for payment in full which my wife provided not realizing the job was not finished. As it turned out most of the rubbish and debris was dumped directly across the road from me, none of the paving stones were removed, the stones were not cut and we did not get the number of rocks agreed upon. Since that time I have left over 100 voice messages for the company with not one returned although 15 times they have promised in e-mails to remove the paving stones. Finally after 4 months I had the work completed by somebody else. The company never addressed the issue of the scenic stones that we were shortchanged on, curving the stones I was told long after the fact wouldn't look right so they just didn't do it (although I certainly paid for this) and the paving stones I had to take care of myself. What is particularly annoying is the fact that I did not haggle over the price and paid very promptly. Since that time I have run across several of Northern Rock's customers and they all share the same experience. Work not completed, phone calls not returned and VERY poor workmanship. I would never in a million years recommend this company to anybody. Currently I am in the process of suing to get some of my money back.
- Approximate cost of services:
- $5,500.00