At first Mr Howe was quite pleasant. I had him replace a $14.95 toilet tank fill valve. My husband was out of town at the time. Upon his return he asked that if upon Mr Howe's return to complete some additional work if he would explain the $130 charge for the work performed. Mr Howes reply email was most insulting. He called my husband clueless. As my husband was absent when the toilet part was replaced, he simply was requesting an explanation..My initial email was pleasant and addressed mainly his pending return for subsequent work. I then asked if he would please speak with my husband as he felt the charges were a little high and he wanted to ensure an amicable price for the additional work prior to commencement and not like the toilet job, price given only upon completion.
My husband & I both own small home-based businesses and thus we always shop local and look to help our fellow entrepreneurs. I have been in business 17 years and NEVER would I tell a customer/client that he/she is clueless. Mr Howe felt the need to expand on his training and credentials and all that was required to be a plumber. Sadly, none of that taught you customer service skills sir.. You are not the only person who spent several years honing their craft. My husband is CSA certified in his field, and spent several years honing his craft in the British Military-Royal Engineers and he was in the Gulf War...You said that you required a minimum of a 70% to be successfully pass and be certified.Funny thing about war, it takes 100% pass just to get home.
You are skilled Mr Howe but your interpersonal business skils....you missed that class and definitely did not get the minimum 70%. I simply and politely ask that the breakdown of the charges be explained to my husband. Your rude reply was not deserved and were most inappropriate and unprofessional. Even more astounding is that you replied to us with such a disparaging tone knowing we had several hundred dollars of aditional work which we were prepared to hire you to complete. You sabotaged this because someone asked for an explanation.
