Myrna Holman from Thunder Bay

Wishing I had looked at Better Business Bureau before using Across Canada Van Lines. I needed Aug 1st delivery from Port Moody, BC, to Thunder Bay, Ont. I was asked to have pick up date of July 20th for an Aug 1st delivery which seemed long to me. I was told delivery date could vary by one or two days based on road conditions which I found acceptable. As of today (Aug 6) my furniture still sits in Vancouver even though it was picked up July 20th. I called two days before Aug 1st (first delivery date) and was told it was still in Vancouver and delivery date was Aug 8th, not 1st, which was upsetting. Today, Aug 6th I called to check in re Aug 8th, and was told furniture is still in Vancouver and delivery will be Aug 11 or 12th. So, although furniture was picked up Juy 20th I still can't move into my new home. I was informed today that they don't come to Thunder Bay often so I should understand the issue because there are few deliveries here. Here's what I understand; if they had been honest and told me there were few deliveries to Thunder Bay and the time to deliver was somewhere in the neighbourhood of 24 days from date of pick up to delivery (and potentially more) I would have gone with another company, and, it is clear to me that they knew they could not deliver Aug 1st. All calls have been initiated by me. No calls to alert me of issues. No customer service and absolutely no concern on their part. I have put in a Better Business Bureau complaint (there are many). Today I asked for the owner's name and they would not give it to me. I was told they are responding to the Better Business Bureau complaint so I don't need the name. Really? The name of the owner is a secret and I cannot contact this person? I'm completely frustrated and now spending money for a new home I can't live in and accommodation in the interim. I have asked for payment for expenses and was told today they won't talk about that until they know how many days they will be late. All of this is completely factual. Obviously I do not recommend this company.