I called Mr. Roof repair asking for them to come by my home to give me a quote. The account manager Mike "sold" me on spending $99 on a service agreement for their specialist to inspect and diagnose my roof. After waiting 5 business days and not hearing anything back I called (call not returned) and then finally emailed Mike asking when I could get the quote I paid for. I was given the excuse that people in the 'reporting division' were sick/short staffed and that he would get back to me asap. On the 6th and 7th business days I called the main line and left a message to follow up on my quote. I was then handed off to apparently one of Mr. Roof Repair's principals Joe. Joe insisted on launching a full investigation after I requested a full refund - since it was more than 2 weeks since I had paid for but had not received my quote.
Joe continued to insist on completing his full investigation even after I had requested a full refund more than once and indicated that I did not want a quote and would not do business with Mr. Roof Repair going forward. I suspect Joe did not address my request for a full refund until he noticed my negative review on homestars. After noticing my review he called me up and said he would refund me in full "only after I had deleted my review". It was evident to me Joe was only interested in me deleting this review even though "it would be buried in 2-3 weeks" and that "he did not need my business since they do hundreds of jobs a year in the GTA". I found dealing with Joe not to be a smooth and easy experience. He was not an understanding person from the client's perspective as I found him to be dismissive and arrogant when he told me several times how he "doesn't make any money from the $99 charge" and that he "doesn't need my business" throughout this very frustrating experience.
In the name of full disclosure, I did delete my original review and was fully refunded my $99, but only because I had the ability to post a less than favourable review on homestars.
