This was a difficult job involving cutting brick facing in order to fit in a larger window. Andrei and Georg managed it with aplomb, aided by the first semi-warm day in weeks and Andrei completed the job even after the temperature plunged. Alexei checked in to see that things were progressing correctly. A pleasing solution was created for a tough situation. Ya gotta love these Russian guys.
This installation was a tricky interior sun room wall location adjoining an existing set of patio doors leading to a balcony. Gienow had a four panel door wide enough to fit the space and the showroom model we saw operated beautifully. Ronny Sharma, the sales rep who visited our site, gave us excellent service and assisted with all our concerns. Production and installation went exactly according to plan. A damaged existing panel resulted from the difficult delivery of the new door to the balcony location and the panel was replaced in reasonable time. A door handle misalingment was also cortected at the same time. Alexei Kuzmin and Kirill Alexandrov were efficient and skilled installers and we enjoyed the steady flow of Russian explication over the existing doors, apparently inspired by a most difficult widow fitting. And the cultural lessons delivered in English were fascinating: we learned never to shake hands across a threshold. We would have Gienow back again, especially if they guaranteed us Ronny, Alexei and Kirill.
