Joseph Kung from Toronto

To all who read this message, DO NOT USE THIS COMPANY FOR MOVING! I contacted this company to transport my goods and car from Edmonton to Ottawa. My goods were picked up on 7th of August 2013 and my car was picked up on 8th of August 2013 by another company through this Across Canada Van Lines. Luckily my car was picked up and delivered by another company, which arrived in Ottawa within reasonable 2 weeks. As my goods, picked up from Edmonton on 7th of August till today, 7th of September, 31 days later... it is still on the way to Torranto, "TORRANTO", not on the way to Ottawa. Of course, this company will tell you that they only have station in Torranto, and your goods will be sent from Torranto to Ottawa. But the point is 31 days since it is still on the way, plus another 1 day, 32 days, from Edmonton to Torranto. If a bicycle travels in the speed of 40km/hr, 8 hrs a day, 5 days a week, this bicycle has arrived Ottawa long ago. The reason shipment was delayed? They told me that the truck some how went to north Manitoba and got delayed. This delay tooks about 2 weeks. For these 14 days, I called them almost every second day. And guess what, the truck was in Manitoba for 14 days till now, it is still "ON THE WAY" to Torranto. The problem of this company does not end here, delay is one of the major thing, here is more... Communication; I was told, and it is written on their website from Vancouver to Torranto, 14 days. Well, for me that is a big untrue story. From the begining, no one tell me the details of how my things is going to be shipped, all they told me was it will be there. As written on Across Canada Van line website home page; I did not learn the details untill 2 weeks after they picked up my goods. Furthermore, although my car was handled by another company (thank god it was another company) but through Across Canada Van Line, I had to do their job and call, schedule the delivery myself. This is not the worst... after the major delay (31 days later) I finally got in touch with their Operation Manager who was to be claimed by their own staff that is responsible for the delay of my goods. This Manager told me, the untrue story that my goods are already in Torranto and asked me to contact them myself. "Why am I doing your job?" I asked, he still refused to call and contact, thus I contact this company in Torranto who should have my shipment and found out this was just another untrue story. The Operation Manager of Across Canada Van Line told me that my goods is already in Torranto but yet, it is still on the way... where? I dont know! Service; since now, there is no service of this company what so ever. I made all the phone calls, chasing them day after day. The staff from this company all the way to the Operation Manager are all with bad attitude. Since the pick up of my goods, this company has never I mean "NEVER" contact me by themselves providing informaiton. And from their attitude, I think they dont care at all... Untrue story after untrue stroy; everyweek, they told me "it will be there by the end of this week, and they will contact you next week.", well, it has been 3 weeks already hearing the same story... This is not the worst yet. On the day my car arrive in Ottawa, I had to pay first. However, I was told by their staff that my goods will arrive next week and to avoid to do the payment twice, they tricked me to pay them. Now 3 weeks after I paid, still waiting, still nothing. After the major delay and bad service, all they did was "I appologize for this" and nothing more... me and my family have been eating on the floor, one of my kid's document is in the box thus late to school, and extra money spending on clothing, medicine, and things to get my life going. "I appologize for this" does not help at all, and I do not accept this kind of appology. Do not use this company, it will only make everything from good to worst. People must know about this that they need to change or they should stay out of business. I will also bring this to the press in Vancouver, Edmonton, Calgary, Torranto and Ottawa. Help yourself and help others, dont hire this company Across Canada Van Line.