UNRELIABLE, UNTRUSTWORTHY, CALL THE POLICE IF THEY DONT REPLY, DO NOT WAIT FOR THEM. I'm in first year university and live by myself in Toronto. I hired imove because they have a storage place. They were 2 hours late when they arrived at 6:30pm and had a massive truck that was full and could not fit all my furnitures in. They said they'd come back in an hour, but did not show up until 12am. Between that time, no one answered the phone, gives me no notice at all. I had to move out that day and need a place to stay for the night, but I ended up spending all day waiting for them. They charged me a 2 hour min when they only worked for half an hour because I had enough time to bring out all my furnitures outside, waiting for them to show up. They stored my furniture in their warehouse and was suppose to drop off my things at 6am one morning at my new condo because that was the only available elevator booking time. I had 3 friends waiting at 6 am for them and no one showed up. Called them a million times and did not get a single reply until 9pm. They messed up the time we booked...ok...the operator was not apologetic, uncommunicative, I told them i'll find another company to pick my furniture and they hung up on me. For the next couple of days, they could not be reached by phone. I sent them a friendly text that I will be calling the police and they replied in seconds. We booked another time and they came and dropped off my furniture. I had music stand missing and SCRATCHES ON EVERY TABLE. They ended up charging me more for loading things from storage, MOVING THINGS from storage, and 2 hours minimum. Was suppose to give me a 15% discount but the operator said i'm already getting discount. I dont want to argue anymore. I just want to start school with my belongings. This was a disaster! DO NOT MOVE WITH THEM. If they store your stuff, just call the police.
- Approximate cost of services:
- $600.00