roger smith from Toronto

I had written a review last year to explain my frustration and disappointment with the products. To Barrymore's credit, they sent an inspector who confirmed there were problems, picked up the pieces, reworked the furniture and returned it all at no cost. This service was reminiscent of the old Eaton's and Simpson's approach, and long vanished from the Toronto scene. My furniture is much improved upon. There were apparent issues with the fabric and its composition. I am pleased with the outcome, but wish it had not taken the HomeStars review to produce this result. Thanks to HS and Barrymore. Roger Smith, Toronto.

I try to buy Canadian. Bought my first set at Barrymore 40 years ago; handed it on and is still in excellent shape. I have never been happy with this set bought 3 years ago: the cushions do not fit properly (Too Big?); the fabric "slides" around the cushion forms, and it looks worse as time goes by. Barrymore visited once and concluded all OK in the manufacturing process. Still looks a mess to me, and I live with it daily. Most disappointed.