Art from Thornhill

Updated review: Have the company owner, Adrian, visited me today. He examined the door and window and called the technician to schedule a service visit to fix the window ASAP. He also agreed to replace the door slab, but besides this he tried to find the reason why the slab got rotten. By his suggestion, this could be caused by the crack in the brick wall above the window and he offered to send his brick specialist to fix this at reasonable price.. I think this is what the true customer service has to look like. If the company owner finds the time to check how they can help unsatisfied client to solve his problem, then this is a real proof that the company cares about the clients and own image. **** Original post: Thermo-built Installed 7 windows and 2 doors over 2 years ago. Soon after one door started closing poorly, then the casement window stopped locking and I recently found that considerable part of the door got rotten. Called the company over two weeks ago, it took them several days to find my file, then they requested to send them pictures of the defects, which I did the same hour. Called one week after to find out that they still were going to send my pictures to the manufacturer to submit the claim. The winter is coming and my window does not close and the new door is rotten. I asked for their promise to get it done within next week. Will keep you and other review sites and blogs posted about the progress. Currently I am fully unsatisfied but will be willing to change my feedback and satisfaction review if I receive prompt help and have the door replaced and window fixed.