Shawn Walsh from Ajax

Three years ago I would have written a glowing review of Brandom for both their design work and their workmanship. After having some other contractors do work for us I will still give them a great review for design, but not as high for workmanship. They use the "jack of all trade" installers to go plumbing, flooring, electrical and cabinets and we found out after the fact that although the outside of the project looked great, there were some corners cut that left us with cracking floors (since fixed by Brandom so I'll give them credit for that - amazing how screwing down a proper subfloor makes a difference), no proper venting in plumbing fork, a toilet that was caulked not bolted to the floor - issues we have since paid to have fixed by licensed professionals.

After having another contractor try to significantly "adjust" his price (apparently all-in including HST didn't include HST) at the time we were going to sign the deal, we continued our search and ended up selecting Reiner and the Just Basements Team. Reiner took a disjointed layout and came up with a functional design that flowed and made use of every inch of space. He even identified some problems in the work done upstairs by Kitchen / Bathroom contractors and included fixing their mistakes in his proposal. From the complete tear out to the completion of the finished product Just Basements was on-time and professional with an attention to detail and quality that we have never experienced with other contractors. They gutted the existing space, replaced stairs and a banister, cut a new opening to make better use of the space, put in an egress window, coordinated the movement and installation of a new hot water tank, furnace and a/c (including the discovery of a less than sound gas line that had to be replaced), fixed mistakes made by the original homeowner and prior contractors, moved a bathroom, moved a laundry room, installed a "serving/bar area", added a gas fireplace, coordinated home theater installation with Whitby Audio, new windows, walls, floors...the space is 1000% better than it was before. There were some glitches - Reiner communication could have been more timely (sending an email on Sunday saying we needed to get something for Monday doesn't give tons of time) and completing the window well when it was dug out instead of several weeks later would have prevented a mudslide and some drainage issues, but things happen. In the end it is not always about being perfect all of the time, but also effectively dealing with problems when they happen. Reiner's Team was almost perfect and when they weren't they worked hard to resolve the problems in a timely and satisfactory manner.