Jenn from Ancaster

We recently purchased a home in the Meadowlands of Ancaster. The experience started off positive but quickly turned to negative. Victoria was great at the decor centre and was patient and helpful. Unfortunately, one of the diagrams was labelled incorrectly and we were stuck with something that we absolutely weren't expecting. I don't think it was specifically her fault but nonetheless, the start of downhill. Fast forwarding a bit, we were supposed to have what they call a per-construction walk through which takes place before dry walling. We had ours AFTER all the drywall went in so somewhat useless. What we did discover though is that they had put the rough-in for the 3 piece washroom in the basement (that we paid extra as an upgrade) too close to the electrical panel which is against code. We persisted to have it moved to abide by code. As well, in driving by the house while in construction, our living room window pane sat outside in the dirt for over a month. The part with no window was taped up with a garbage bag and the drywall was already in. Next, we had already been delayed a month and Alan the VP of construction called us TWO days before our closing date to ask us to extend and move in at a later date because their kitchen company is backed up. We could not do this and so we were told we would have to have temporary countertops until they could get our granite installed. The temporary top was particle board. In doing our PDI with Manny, we could not believe how dirty the house was. It was as though it had not been cleaned and how could it be when they installed the kitchen the night before. Missing cupboard door, uneven stain, glue on tiles, wrong light switches, broken electrical socket in light fixture, just to name a few. We had a leak in the basement, the carpet installation is crooked and part of subfloor is uneven which shows a bump in the carpet. There were paints pills in the carpet and when the serviceman tried to scrub them out, it made the area rough and completely different texture than the "new" carpet. This builder and sales staff is absolutely dishonest and their customer service, or lack thereof, is disgraceful. People not showing up for scheduled appointments, things missed because Pina forgot to notify the service person, waiting weeks for calls or emails to be acknowledged. All of their websites preach about their excellent customer service and their experience, and to quote "we set ourselves apart from other builders by the quality and design of our homes." Yet, when I requested a meeting with the owner, I was completely ignored. It has been almost 3 weeks since this request. Even when I spoke to Michelle, the VP of Sales and Marketing, she was less than polite. I have had experience with 2 other new home builders and never have I had such an awful and upsetting experience as with Landmart Homes.