Sean from Toronto

After reading positive reviews on this site, I decided to go with Aura Kitchens. I met with Onkar, who was very personable. I had a design in mind already, but Onkar "helped" me change it a bit. I ordered a Rev-A Shelf product from Amazon after assurances that they could install it, so I was very optimistic. The cabinets were built and I inspected them and they looked good, in the very dimly lit work shop where they were located. The installation of the cabinets was where most of the problems arose. The changes made to my design ended up being incompatible with the sink that I had purchased. I had sent Onkar the CAD files for the sink well in advance and wasn't informed of a problem until the time of installation. The initial installation had many quality problems, crooked cuts, damaged cabinets and shelves and door and drawer closing issues. I sent pictures detailing the problems to Onkar, and the installers came out again and did a poor job of fixing it. My general contractor was at my house at the timeand they asked his opinion about their repairs, and he provided it. "It's not fixed, we won't accept it. The installers came out again and removed some of the defective pieces and brought most of them back. There are still problems with most of the doors, either not fittingproperly, or having gaps of almost 1" from the edges of the cabinets. Other peices that were taken away were brought back with mismatched wood vbeneers (oak on one side, maple on the other) and other pieces are missing altogether. I have contacted Onkar on multiple occasions and he keeps promising to call me back but never does. I had really hoped that I could work something out with Onkar to get my kitchen completed and get him the last payment, but it seems that the amount outstanding is not enough that he has any interest in completing the work. It has been over 6 months since I first contacted Onkar and my kitchen is still not finished. I am very disappointed and would definitely recommend against hiring this company. MY RESPONSE> Onkar, you know quite well that I have called you on numerouse occasions, I have asked you to come out here and see what I am talking about. I called you two weeks aga, again. You promised to return my call and, once again, you did not. You have my phone number, You have my emails and text messages. You can respond to anyone of these, I want to have my kitchen finished and make the last payment to close out this account. I cannot make this last payment until the installation is complete