I contacted this company based on their online review and was intially impressed with the customer service. I had an emergency situation with major leaking ocurring in my home. They sold me their estimating service based with the assurance that it included a temporary repair as well as a credit towards a roof replacement. The temporary repair they attempted was completely ineffective and had no effect on the leaking. The roof assessment took weeks to provide and when it finally arrived it consisted of a couple of flickr photos with a sentence or two description. The worst part of it all is that after weeks and weeks of requesting it, they never even provided a quotation for the roof repair. Basically they took the $449 and ran. Needless to say, this company has great reviews and when you call them, the customer service seems great but they do not deliver on their promises. We finally gave up and contacted another roofer and they put a temporary fix in place within days that actually worked, and replaced our roof within a couple of weeks. Please do not waste your time or money based on the stellar reviews that are reflected here.
- Approximate cost of services:
- $449.00
- Company Response
DP, in using a pseudonym, we have had to complete an exhaustive search to try and understand who you are based on the content of your review. Unfortunately, we have no record of any client profile that resembles your description of events. Needless to say, we are disturbed by the review and its suggestion that we are anything less than our reputation stands for and would like to have the opportunity to address and rectify any concerns you have with our service. It is not by accident that we are regarded as highly we are. It is our communicative nature and high-end customer service that allows us to provide the level of service we do. Any suggestion to the contrary is false. Please call and allow us the opportunity to address these allegations head on and work to resolve them. 416-267 7663 (Press 2 for Client Care) Thank you.