Alex from Calgary

We were the victims of fraud in our dealings with this company. When we first called her, Diane claimed to be an authorized Carrier rep; she is not. Instead of fixing our existing a/c unit, she replaced it with new equipment and told us that this was covered under the terms of our warranty; it was not covered and we had to pay for the equipment. When we tried to register the new evap coil serial number with Carrier for warranty purposes and found we couldn't, she claimed she had already done so. We subsequently found out that the coil wasn't made by Carrier, meaning we have no warranty at all. The equipment she sold us failed less than 1 year later, and of course she refuses to accept any responsibility.