Elly F from East York

I work very closely as an Employment Counsellor/Coach with various employers for the City Of Toronto. In my role I have to coach and work with job seekers on getting them job ready. One of the main areas that I coach clients on is on the importance of good customer service to employers and what that really means. Pre-Lock Security Services is a perfect example of what excellent customer service should look like. Right from the initial phone call in making the arrangements with Brian who was so incredibly helpful in explaining things and going over all possible options. He was patient and courteous and extremely knowledgeable. My particular situation was somewhat complex for which he took the time needed to walk me through stuff, and I never once felt rushed. In fact I felt bad for taking up so much of his time. As for the actual technician who installed the lock Cory, he too was so helpful, courteous, respectful and competent. He took the time to not only explain things in detail but also went out of his way to look at another lock that wasn't part of the service order and fixed it for me. It was very clear to me that he is a very responsible technician who is extremely committed to doing really good work. I really feel that in all my years as a consumer that this was the best customer service experience that I have ever had in my life and I am completely genuine in saying so. Staff is competent, they care about their customers, and they are committed to doing excellent work and meeting the needs of the customer to the fullest. I would not hesitate to recommend Pre-Lock Security Services to anyone who is in need of a locksmith. It's 10 out of 10 for Pre-Lock Security Services!!!!