Corrie from Winnipeg

When deciding to redo our windows and door we received quotes from three different companies. Hi-Tech offered us a good price for a new product (super core) so we went with them. We were replacing 13 windows and one door with their new super core product which was an insulated window frame which included a lifetime, transferrable warranty. We signed a contract May 24, 2012 with the promise that it would take 6 to 8 weeks to get our product, possibly a little longer, up to 10 weeks for our door since it was a custom door. We waited with no word until about the middle of July when the 8 weeks was nearly done. We called them to find out what was happening (our first frustration). Well, sales didn't do the follow up. That was a different department. Okay. The short version is that our windows were not installed until the first week of Sept. That was at 15 weeks since we signed the contract, almost twice as long as they promised with hardly any contact from their end to let us know what was happening. We were the ones contacting them most of the time to find out what was going on. Our windows were installed with no problems. We had a great installer (Randy) whom I would recommend. We are generally happy with the product. The problem was with our door. It was produced with the hinges on the wrong side. This may not have posed a problem in some homes, but we have an older home and the door would have opened into a wall. We had a new door ordered and we waited again. At week 23 (Nov. 1) We finally have a new door, or do we? The installers installed a door, but the hinges were still on the wrong side. Seriously?!? How do you get a job wrong twice?! The installers assumed the door was correct, so installed it without noticing until the door was already in. This finally seemed to get someone's attention because we finally had our correct door installed on Nov. 8 (24 weeks after signing our contract). During that time the communication we received from the company was very poor. I had even left a message with the manager (Shawn) at one point and did not receive a phone call back for three days. It felt like no one really knew what was going on. What really bothered me was that the management (Ernie and Shawn) did not feel like they needed to make the situation right. They felt by having our door installed they completed their job and that was that. From a customers point of view that is such poor service. They did what we hired them to do, but not in the time frame they told us and with poor customer communication as well as two very huge errors. We did not receive any compensation for the poor service or the error, so basically they did nothing for us. The service rep. who sold us the product (Ken) did give us a gift card to a restaurant, but he did that out of his own pocket. I find it hard to believe that the management would do nothing for us. We do not recommend this company to do business with.