Jay from Richmond Hill

I've been a dedicated Pre-Lock customer for about 13 years now. Recently, my home had a break in while I was on vacation. Firstly, the alarm did exactly as it was supposed to, it scared off the burglars and luckily only my front door was broken. I got a call telling me that my alarm had been tripped, called Pre-Lock immediately and asked to speak with Paul, Even though it was late at night, Paul called me right back, got into his vehicle, came to my house and kept me informed during the entire police search of the premises. Paul also remained on site to secure the door for the evening and then returned the next day to complete a temporary repair so I didn't have to fly home before my vacation was over. Shortly there after I got photos from Paul showing me the damage and what he had done to temporarily repair it so I could rest easy while still away. Upon returning home, Paul came by and discussed what transpired, gave me a collection of options to help secure the premises once my door was replaced and ensured that I had everything required even though he was leaving on vacation the next morning! Great service, great staff.