intermittent hvac fan/blower requested service during business hours (hoping is less than an after hours service)--they charged $90 for the truckroll louie technician diagnosed problem within 5 minutes as the capacitor. my problem is i found out afterwards, they significantly overcharged me for the capacitor. they charged $115 for a single, simple part really only costs $10-$50 (at the max). will not recommend for home repair--due to overcharging of parts. they probably can get away with charging that to commercial clients
- Approximate cost of services:
- $230.00
- Company Response
Dear Da Guh,
Thank you for your feed back. We feel that it is important that you understand our diagnostic charge and flat rate pricing. Our diagnostic charge is $89 + HST which was told to you at the time of your service call. Our technicians use a flat rate industry standard book with the repair guide that shows exactly how much the repair will be. Our prices are not set by happenstance. You were advised of the problem and the amount of the repair. At that time you opted to accept and therefore the technician went ahead with the repair. Flat rate pricing is widely used in our industry and is good for the consumer because it is up front and there is no extra charge if it takes longer to do the repair than anticipated. Good service doesn’t just happen. When that professional service technician knocks on your door, many costs have been incurred just to get him there and ready to do the job. The fact is that our prices our based on our costs.
Sincerely,
Andrew La Posta
Operations Manager
