Chris & crew were fantastic. Professional & courteous, and very pleased with the results. I would highly recommend them! Site was left clean, extra work needed was done gladly. 10 out 0f 10! Thanks guys.
No Responsibility Taken for Parts Installed
Steer clear of this plumbing company! May 25, 2018 I contacted Durham Plumbing because of a sewage smell coming from our crawl space. David, the owner, determined there was a leak from our existing sewage pit and gave us an estimate of the cost to repair. We agreed to the work, which was completed on May 28 & 29. This involved installing a new sewage pit with pump. October 29, 2018 (just over 5 months since installation) the coupling on the new sewage pit housing, which was spewing raw sewage all over the crawl space, had cracked. An employee repaired the connection and there was no charge for the work. The raw sewage all over the crawl space was left for me to clean up. November 23, 2018 (less than 6 months since installation) we had raw sewage backing up into our shower drain & our toilet wasn’t flushing. I called Durham Plumbing and discovered by voice-mail message that the company was closed for business until Dec 3 for vacation. I needed assistance immediately, so I contacted another plumbing firm, which came out the following day (a Saturday). The plumber determined that, although the pump was engaged, it was not pumping and was only humming and specifically stated there was no blockage. He replaced the pump with a new one, giving me a bill for $1,100 + tax, totalling $1,243. Durham Plumbing Services is assuming no responsibility for the failure of the product they installed and will not reimburse the expense. So they may say they “stand by their work”, apparently they don’t.
I chose Eco-choice after getting four estimates. They were the least expensive of the estimates and the sales person was professional and helpful. The installation began and finished on the date and within the time promised. I had my back garden doors replaced later and chose Home Depot installation services because of the payment plan offered. The quality of the Eco-choice doors were far superior and I wished I had gone with them for the back doors. I highly recommend this company for their professionalism and quality of the product.
Thank you Graeme for your business and support.
