I have used the Gutter Doctor in the past and they were wonderful. This time I phoned because of a plugged downspout. A different serviceman came this time and he looked at the downspout and said it's plugged and said he would return to replace it and then cleaned the eaves which I told him I did not want cleaned. I live in a duplex and debris was blown into my neighbours eaves and some of the debris even ended up on their roof. Her son had to clean their eaves and roof the following day. The debris that was left on my deck and patio was also not cleaned up. He never did return to repair the clogged downspout which was why I had phoned them in the first place, just sent me a bill. The downspout which he said couldn't be unclogged was cleaned by my neighbour's son just using his hands and a hose.
- Approximate cost of services:
- $150.00
- Company Response
We understand your frustration, as it frustrates us too. It is unfortunate that the worker did not listen to you properly or clean up well. If you had called the office we would have quickly ensured that he go back and clean up properly and unplug that downspout.