Worst customer service I think I've ever seen. I had decided after weighing all of my options to try Cleanify for the first time I've ever used a cleaning service. We had just purchased our first home and were having a house warming for friends and family on Saturday afternoon. I called, made the appointment, explained that it was for an event, I even committed to a 3 month contract. The week prior to the first service, a gentleman called me asking if I could change my day/time and I had to re-explain why the timing was necessary, he said no problem. The night before the service, they left me a voicemail saying they couldn't do the time requested but they'll send someone in the afternoon (during the house warming). They didn't request if that time was ok, they just said they'd send someone! I called immediately and the woman insisted that it was a sudden change in the plans and they didn't anticipate having to cancel/change my plans. If they didn't anticipate that, why did a guy call me a few days later saying they had double booked and asked me if I could change my appointment?!?!?! I have demanded a full refund and to end my contract (which according to their site, they don't do). I assure you if they don't refund the contract I will have no problem calling the BBB. Thanks for ruining my house warming as it's the night before the event and everyone is completely booked.
- Approximate cost of services:
- $100.00
- Company Response
Hi Shannon,
I see that you accepted the email money transfer. It was never our intention to inconvenience you as we know it results in a lost customer, lost future revenue and damage to our reputation. The error we made was in scheduling you for a morning time start. It was an honest error and again I apologize.
I would greatly appreciate if you could remove the review(s) you posted as reviews are detrimental to our business. We are a new start up company right here in Vancouver and sometimes we make a mistake.
Thank you,
Sheila