where does a person start! Install went great,after 1 month pellet stove did not work properly. Phoned Big Valley to come have a look. The man their stated they didn't have anyone that knew anything about pellet stoves but told me to take apart and check a few things. I did this. After looking at it I phoned back to tell him I wasn't comfortable working on it and that it is new and under warranty.He told me to take it to the place that made it. Shocked at this I did it. The maker was surprised and said you have to go through the "certified installer " where I bought it from. They phoned for me. After a day I phoned big valley again. They said they would come right out. Well after 3 days of -6 weather I phoned another company to look at it. All good now. I phoned reception at big valley and emailed them about this. She" said sorry about that" and we parted ways no further action. Im glad Im not an old person counting on heat. The manufacturer has honored the warranty and another stove company has since offered to to the work under this. DO NOT USE THESE GUYS IF YOU WANT HEAT!
- Approximate cost of services:
- $3,000.00