Roly Tremblay from Ottawa

I have always been tempted to try this company because of the high recommendations of a friend and also their very entertaining and interesting newsletters. I accepted Safari's offer of a Home Inspection as my home is older and I wanted the assurance that the plumbing situation was good except for a toilet which had been leaking water for two years on and off in spite of several people attempting to fix it. As expected, Bruce arrived on time, and after quickly donning the slippers and setting up the carpet to keep everything clean, proceeded systematically throughout the home - explaining patiently as we went along what needed to be checked and why. Some things could be upgraded in time such as the rental hot water tank and the troublesome toilet was quickly and easily diagnosed. It needed a new flushing valve and it was repaired in about 5 mins. What a relief after being irritated with it for such a long time. And to learn that my home did not have any glaring problems. I loved that he didn't try to sell me anything - there was never any sense of pressure to do anything - he just quietly explained some possibilities that might be done in time If I wanted to... as well I felt that he would not accept a situation that needed attention now. There was a sense of trust that was built up so quickly with Bruce that I decided to become a Member of The Diamond Club for about $8.00 a month and now I feel completely protected in the plumbing department. Following the visit, David Sparling called one evening to ask if I was satisfied with the visit. Wouldn't it be great to have this kind of relationship with other companies we must deal with? Roly.